摘要
本研究以社會支持理論為基礎，以台灣觀光旅館內場為研究範圍，研究對象為內場廚師，探討師徒功能對工作壓力及離職傾向之間的影響，以及工作價值觀對工作壓力及離職傾向是否產生中介效果。本研究回收之有效問卷為278份，研究結果顯示，師徒功能對工作壓力及離職傾向呈負向影響、工作壓力對離職傾向呈正向影響、工作價值觀對工作壓力及離職傾向產生中介效果。研究結果可提供業界實務建議，作為觀光旅館人資部門當作未來師徒制指導計畫改善之參考依據。
關鍵詞：社會支持理論、師徒功能、工作壓力、工作價值觀、離職傾向
Abstract
This study adopts social support theory to explore the effects of mentoring on kitchen staff work stress and turnover intention in Taiwan tourism hotels. Moreover, this study examines whether the work values have a mediating effect on the variables mentioned earlier. A survey questionnaire was distributed to the kitchen staff of Taiwan's tourism hotels, and 278 valid questionnaires were collected. The results showed that mentoring has a negative influence on the work stress and turnover intention; the work stress has a positive impact on turnover intention, and the work values have a mediating effect on the work stress and turnover intention. The results found that appropriate mentoring can reduce kitchen staff's work stress and turnover intention, and improving the work values can also help them reduce the turnover intention. The outcome of this research can provide practical advice to human resources departments of Taiwan tourism hotels as a reference to set up a mentorship guidance plan.
Keywords: The Theory of Social Support, Mentoring Function, Work Stress, Work Values, Turnover Intention