摘要
零售店有產品需求不固定、產品在不同時段需求差異大、產品種類繁多不易管理的問題和產品需付擔上架費用與過期處理費用的劣勢，為了在低存貨水準與一定的服務水準下滿足顧客的需求，零售店需選擇符合零售商需求的合適物流供應商；本研究的目的是建立適合用來評選零售業物流供應商的模型(其內包括專家意見表達方法、零售業物流供應商評估準則架構、模糊認知圖評估準則權重衡量和ELECTRE方案排序法)；為了驗證本模式的實用性，本研究會以台灣某大型零售連鎖店為例說明其物流供應商的選擇行為，最後則是結論與未來研究的說明。
關鍵詞：物流管理、供應商管理、模糊認知圖、ELECTRE、決策分析
Abstract
Retail stores have three problems: (1) retail product demand is not stable; (2) product demand differs a lot at different times; (3) it is difficult to manage a retail store because there is wide range of issues and retail goods in the retail store. Retail stores also have two weaknesses: (1) retail stores need to pay shelves cost for retail goods; (2) retail stores need to pay processing fees when retail goods are expired. In order to meet the customer demand at low inventory levels under a certain level of service requirement, retailers need to find appropriate logistics providers. The purpose of this study is to establish a suitable retail logistics supplier selection model (including the expert opinions expression method, retail logistics supplier evaluation criteria architecture, fuzzy cognitive map for measuring the weight of evaluation criteria and ELECTRE alternative ranking method). To verify the usefulness of the model, this study will use one of large retail chain stores in Taiwan as a case study to analyze and evaluate its logistics supplier selection behavior. The research will be followed by the conclusion, and the future research will be discussed.
Keywords: Logistics Management, Supplier Management, Fuzzy Cognitive Map, ELECTRE, Decision Analysis